Terms of Service

Terms of Service

Floral Therapy LLC

1. Use of Our Website

• Eligibility: You must be at least 18 years old to use our Website and purchase products. By using the Website, you represent that you meet this age requirement.
• Permitted Use: You may use the Website only for lawful purposes and in accordance with these Terms. You agree not to use the Website to engage in any illegal activity, harm others, or interfere with the Website’s operation.
• Account Responsibility: If you create an account, you are responsible for maintaining the confidentiality of your account information and for all activities under your account.

2. Products and Orders

• Product Descriptions: We strive to ensure that all floral products listed on our Website are accurately described, including pricing and availability. However, we do not guarantee that descriptions, images, or prices are error-free. We reserve the right to correct any errors and update information at any time.
• Availability: All products are subject to availability. We may limit quantities or cancel orders if a product becomes unavailable. If this occurs, we will notify you and issue a refund for any unavailable items.
• Order Acceptance: Your placement of an order constitutes an offer to purchase. We reserve the right to accept or decline your order for any reason, including pricing errors, stock issues, or suspected fraud. You will be notified if your order is not accepted.
• Pricing and Payment: All prices are listed in USD and exclude applicable taxes and shipping fees unless otherwise stated. You agree to provide accurate payment and billing information. We use secure payment processing to protect your information, but we are not liable for issues beyond our control (e.g., bank errors).

3. Shipping and Delivery

• Shipping: We ship to the address you provide during checkout. Shipping times and costs will be provided at checkout, though delays may occur due to weather, carrier issues, or other unforeseen events.
• Risk of Loss: Ownership and risk of loss transfer to you upon delivery to the shipping address. We are not responsible for lost or damaged items once they are in the carrier’s possession, though we will assist with resolving issues where possible.
• Incorrect Information: You are responsible for providing accurate shipping details. We are not liable for delays or failed deliveries due to incorrect or incomplete addresses.

4. Returns and Refunds

• Perishable Goods: Due to the perishable nature of floral products, returns are generally not accepted unless the product is defective or significantly differs from what was ordered. Please inspect your order upon delivery and contact us within 24 hours if there is an issue.
• Refund Process: If eligible for a refund (e.g., due to a defective product or order cancellation before shipment), we will process it to your original payment method within 7-10 business days. Shipping costs are non-refundable unless the error is ours.
• Contact: To request a refund or report an issue, use the contact page at https://FloralTherapyLLC.net.

5. Intellectual Property

• Ownership: All content on the Website—including text, images, logos, and designs—is owned by Floral Therapy LLC or our licensors and is protected by copyright