Refund Policy

Shipping: We ship to the address you provide during checkout. Shipping times and costs will be provided at checkout, though delays may occur due to weather, carrier issues, or other unforeseen events.
Risk of Loss: Ownership and risk of loss transfer to you upon delivery to the shipping address. We are not responsible for lost or damaged items once they are in the carrier’s possession, though we will assist with resolving issues where possible.
Incorrect Information: You are responsible for providing accurate shipping details. We are not liable for delays or failed deliveries due to incorrect or incomplete addresses.

Perishable Goods: Due to the perishable nature of floral products, returns are generally not accepted unless the product is defective or significantly differs from what was ordered. Please inspect your order upon delivery and contact us within 24 hours if there is an issue.
Refund Process: If eligible for a refund (e.g., due to a defective product or order cancellation before shipment), we will process it to your original payment method within 7-10 business days. Shipping costs are non-refundable unless the error is ours.
Contact: To request a refund or report an issue, use the contact page at https://FloralTherapyLLC.net.